Company Response Review Report Review
Hidden Upfront Charges

Grad Student Submitted this review about Trusted First Auto Transport
Review made Live: 5/16/2012 4:03:00 PM
Dishonest company.

First of all you do not see a contract or terms of conditions until after you have put in your order. At which point and cancellation apparently incurs a $75 fee. This is meant to be only if a driver has been contracted. I was charged this fee before a driver was contracted; however, have been threatened by Todd Porter and his attorney should I choose to pursue this matter further.

Don't be fooled. I found Todd to be very personable on the phone yet incredibly insulting and unprofessional once I put in a cancellation request.

What is even worse is that the only reason I went with him in the first place is because he led me to believe that the broker I had been speaking to was trying to trick me. Ironically, it was Todd from "Trusted" First Time Auto Transport that was being dishonest.
Shipment Details
Origin State:
California
Pickup:
Never
Destination State:
North Carolina
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
503909
Quote or Order Cost:
$725

Company Response
Todd Porter from Trusted First Auto Transport Submitted this response.
Response Date: 5/19/2012 12:58:00 AM
Unfortunately there will always be a bad apple in the bunch. This customer thinks it is ok to waste hours of your time working for them to provide a service and then back out on a commitment and your word with no recourse to them. I think after hours of work, it is perfectly fine and justified that I charged this customer a $75 cancellation fee per the contract and terms and conditions. I don't always charge the cancellation fee, but she "qualified" if you know what I mean, enough said.