Review Report Review
FRAUD

Pat Submitted this review about True Carrier
Review made Live: 7/13/2023 3:14:00 PM
It began with the price going from 825 to 1400 (which you can see from the reviews is a common occurrence)…if that wasn’t bad enough I paid with a credit card and understood, even asked, if that is where it will all be billed….get to the destination and the driver is demanding cash. Tried calling the broker on a Saturday, left voicemail, sent texts sent email…zilch. Paid driver the max allowable withdrawal from an out of town atm and told him to come back tomorrow. Driver’s boss is calling for no release of RV…still calling and still no answer- nobody told me it was cod…even the driver admitted that he should have said something…to top it all off my RV was damaged- nobody knows who to contact regarding a claim and the broker still doesn’t respond. An absolute 100% mess! In the agreement it says “SHOULD” not MUST or WILL…like any other legalistic document… Turns out the Insurance on the driver is bogus- policy # given by True Carriers broker Jason : CA00543549 is listed to a GMC sierra while the Dodge Truck Texas plate #PYG3098 with Timothy Williams as driver, was the one that drove and had the accident. When I called the insurance company they told me that the driver/company had only reported the fence post as being damaged and not the trailer as well as the fact that the vehicle/trailer in question were not mentioned at all nor covered by any policy with Progressive.Universal Carriers is the company DOT # 3978736…SCAM SCAM SCAM Filed a complaint with DOT on the broker, carrier and driver…keep getting told that someone will call me back when I call True Carrier…however, predictably, they do not call…. nightmare beyond anything I expected. Looks like phone calls to various government agencies is in order… Terrible service, scam artists…avoid
Shipment Details
Origin:
New Mexico 87582
Pickup:
On Time
Destination:
, Nevada 89825
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
4485584
Quote or Order Cost:
$1400

Car Condition
  • Vehicle was damaged