Company Response Review Report Review
TS regular lies after lies after lies

Ralph Submitted this review about Transport Services
Review made Live: 11/30/2009 12:27:00 PM
Through Mr.Joe LIar I hired TS to move my 2000 chevy Astro Van on a specific date 9/28/09 this was even #5 special condition, vehicle has to picked up on time.Well on 9/28/09 I was told that my van would not be getting picked up on 9/28/09 and that TS has 10 days to process my order.This is a complete contradiction to the promises made to me by the owner Mr.Joe Liar
Matter of fact I completely explained to Mr.Liar that my van has to (mandatory)be picked up on 9/28/09 absolutly no exceptions to that rule. If I failed to remove my van from this aucion house I'd be charged a daily storage charge then on the 5th day my vehicle would be considered abandoned and seized by the aucion house. Prior to purchasing this vehicle I agreed to these conditions and knew my vehicle had to be picked up on 9/28/09 This Mr. Joe Liar knew I couldnt play games with my pick up date cause it would cost me my vehicle,Mr. Liar even wrote this on the contract #5 VEHICLE HAS TO BE PICKED UP ON TIME OR SHIPPER SUBJECT TO ADDITIONAL CHARGES- DRIVER NEEDS TO CALL MR.RALPH FOR LOCATION OF KEYS,.... Now does that sound like we set up a 10 day window to process my order. It's very clear that Mr.Joe Liar made me a promise that my vehicle would definetly picked up on time 9/28/09.... Mr.Joe Liar writes this special condition on my contract because we discussed this entire situation in detail, just read the condition that's his addmission to knowing it was mandatory that my vehicle be picked up on time 9/28/09 period. In any event I found a company to pick up my vehicle with an hour before the auction house closed. It cost me an extra $100.00 but the good news is my vehicle was in my drive 7 hours after the new company picked it up. I think Transport Services or Mr.Joe Liar should refund my $125.00 deposit and the extra $100.00 they cosy me by not keeping their word and completeing our contract. BEWARE BEWARE BEWARE BEWARE THEY KEEP DOING THE SAME THING TO POEPLE IT'S NOT A COINCIDENCE THEY HAVE A D- WITH THE BBB WHICH MEANS THEY HAVE A VERY VERY BAD RATING WITH BBB AND THE BBB DOES NOT RECOMEND DOING BUSINESS WITH TRANSPORT SERVICES THEY ALSO USE 1ST CHOICE AUTO TRANSPORT, Icn.
Shipment Details
Origin State:
Washington DC
Pickup:
Never
Destination State:
New York
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
141472-FK
Quote or Order Cost:
$425

Company Response
Jeremy from Transport Services Submitted this response.
Response Date: 12/3/2009 11:49:00 AM
RALPH, This is the trucking industry and we really apologize about the delay. We have already offered to refund the customer. Our customer services called you every day and told you about the delay . We do not guarantee pick up dates for a reason. Our driver was running one day behind schedule and was going to drop off the car on the same day we had told you. So the service we were going to provide was going to be the same services you requested. Once again this is the trucking business and not everything can go to plan , once again we are sorry for the inconvenience. If there is anything we can do , just let us know.