Review Report Review
This is a very unorganized and disrespectful company.

Caleb Submitted this review about Transcar Auto Transport
Review made Live: 10/26/2013 5:06:00 PM
This company is a very disrespectful and unorganized company.
]I do not recommend this company to anyone.

I called this company hoping to get my car shipped of to my wife so she can use it while I deployed with the Army. Little did I know how frustrating it would be to do it with this company.

First, I called the Florida office and I got connected with a guy named Jesus. I reserved a spot on a truck for the 25th and I had to pay a $125 deposit fee. Two days before, it's the 23rd of October, I get a call from Jesus asking if it was alright if the car could be picked up a day early, on the 24th, I replied "No" but I also suggested that it could be picked up the day after (26th) if that would help you guys. He said he would call the driver and get back with me with a solution. I didn't get a call back that day...

It's the 24th and I get a call from a truck driver asking if my vehicle was ready for the pick up. I replied "No, I agreed on the vehicle being picked up on the 25th or the 26th. He said he was going to call his dispatcher and get back with me with more information. I waited 5 - 6 hours and called the driver back asking whats going on? he told me that he couldn't wait any longer so he replaced my spot on a truck with another car, there is nothing else he can do and call his dispatcher.

I asked why is my spot being replaced a day early? he couldn't give me any answer. I tried calling Jesus back, it seemed like he turned his phone off. I couldn't get in contact with him until 1:00pm the next day, which is also pick up day.

He told me that he doesn't know whats going on and my car is still been scheduled to be picked up on the 25th, if not the 26th. He also told me he was going to call the driver with some information and get back to me. He again didn't return my phone call.

The 26th came around and I still haven't heard from Jesus. So i started calling other offices and got a hold of Jessie in the New York office. I explained to him whats going on and he said he was going to call a driver and see if they can come pick it up now. 3 hours went by I called him back and he said he was calling three other driver companies to see if they can pick up my car.

Another 3 hours had passed so I called him back asking if their had been an update in the information. he said no but he is going to call me in a hour and a half, right before he leaves the office, and tell me exactly how the driver is going to come pick it up. Asked him if he could give me a number I can call after you leave the office just in case I have more question. HE refused to give me any other number asking me what kinda question would I have to call anyone else.

I asked who was in charge of the office he said he was. I asked if their was somebody above him I can talk to and he said their is nobody after hours I could talk to above him. I asked when you guys open up again who can I talk to who is above you he said he is the one in charge. I asked if he was the owner and founder of the company he replied no. After that i said if my car isn't picked up today I want my money back. He asked me who else are you going to go to? Does this mean your going to find somebody to pick up your car on Sunday or Monday? He wouldn't talk about the process of getting my money back.

He said you have already wasted 30 mins that I could be talking to the driver. I will call you back when I have more information.I have no got a call back from him. Now it's the day before I deploy and I worrying how I'm going to get my car to my wife.

Somebody in the whole company picks up the phone every 20 times I call. seems like no one really cares who they treat the customers.

I do not recommend this company to anyone and I'm out of $125. I do plan on legal action being done.
Shipment Details
Origin State:
Texas
Pickup:
Never
Destination State:
Georgia
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Jesus
Quote or Order Cost:
$125