Review Report Review
Tim Logistics Saga from HELL

George Submitted this review about Tim Logistics
Review made Live: 5/22/2015 1:07:00 PM
On 5/5/15 I booked a car for transport from AZ to MD. Car was supposed to be pick up window was May 19-21. I called on 5/13 to ensure all was set. Sales rep was very quick and stated the shipment is set. I sent a follow up email on 5/18 and was sent a reply on the 19th stating "dispatch will contact you soon" from Larry Horvath. I called late afternoon on the 19th and was told dispatch would call soon. Midday on the 20th I called and was told someone would soon. Three hours later no one called so I called again in the afternoon and the sales rep discovered that someone put the pick up for June not May. The dispatch supervisor Klsha spoke with me and said she would fix the problem. No one ever called back so on the 21st I called in the morning. Everyone was in a meeting but someone would call me back. After several hours I called and Klsha was still working on finding a carrier. I called again at 4pm EST. Klsha was still working on the issue. An hour or so later Klsha said she found a carrier. The carrier was at a car dealer and would be calling soon. No one ever called and on the morning of the 22nd I called at 9am EST. Reception stated no one was available and Klsha would call me back in a few minutes. I decided at that point to give up on Tim Logistics and called Road Runner Auto Transport. What a difference!! I will write a review on Road Runner once the job is done. At 2pm EST Klsha called me - guess minutes are measured in hours at Tim Logistics.

If you want a hassle, no return calls, and empty promises go with Tim Logistics! I challenge them to provide any feedback.
Shipment Details
Origin State:
Arizona
Pickup:
Never
Destination State:
Maryland
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
29877-FE
Quote or Order Cost:
$975