I apologize for any inconveniences, as per our conversation we agreed to rendering your services completely free of charge, we refunded the total amount of $190.00 and transported your vehicle the next day. We charged your card because your vehicle was already scheduled with a carrier. We advised you we had a carrier available on the road and he transports with a low boy truck therefore it is more expensive that's why we mentioned the $300 additional. We simply advised you about that option but never requested any money from you. I am very sad to know we encountered this issue with you, and in the future The Collection Auto Transport will render a second time your services free of charge as a way of apology and courtesy.