Once they take your Money Horrible customer Service

Eric Herron Submitted this review about The Car Transporters Inc.
Review made Live: 3/5/2012 12:44:00 PM
The Car Transporters and the representative Greg Saucke really don't care about your vehicle once they get there cut of the moving cost. I did more work than they did for the transportation of my Jeep from Washington State to North Carolina. They never once followed up with me to inform me where my vehicle was or if theres going to be delays in the delivery of my Jeep. I actually did more work than they did in my oppinion. Being Active duty military i have shipped my vehicles twice so far and this by far was the worst experience and will never again use this misleading, horrible customer service company every again. I am going to pursue this matter further to make sure other hard working service members don't get fooled by there misleading website as being one of the top-notch car transporters on the market. Shame on you Car Transporter your will never get my service nor anyone that i know shipping a vehicle across country or anywhere in the US ever Again.

Company Response
Terry Williams from The Car Transporters Inc. Submitted this response.
Response Date: 8/2/2013 7:42:00 PM
800-6-615-0973 / 602-428-6877 Hey Eric. Thanks for your feedback. After you and I spoke yesterday I'm glad to hear that once we discussed the communication issue on part of the driver, that you recognized I did the best I could on my end having heard about the drivers communication breakdown after the fact. Again I apologize for that and feel confident that the carriers that we use are top rated and was glad to know that your truck still was picked up, arrived in the same condition and even a few days early. Communication issues happen and being in the middle we do our best to stay on top of things as they happen. I know from many of the other reviews left for us and myself that this was an isolated incident. We do appreciate the feedback as it helps us to keep track of these incidents so we can keep an eye on the carriers we use. :) Good luck on your move and thank you again for allowing us the opportunity to transport your vehicle.