Hello Sue, TNT's entire staff are all consumers and we have all made the same mistake to purchase or place orders on products or services strictly on pricing and all have our own horror stories to tell too! With that in mind, we strive for 100% satisfaction and our clients perception of the transport industry. This is one of those industries that you truly get what you pay for. We are so grateful that you gave our Company the opportunity to earn your respect and trust. All drivers have the same vision and earn our respect in return each time they are called upon to take extra care of our clients prescious cargo. We certainly hope to assist in the future and will provide the same superb service we are known for. If you need to reach me, you can phone me at 866-566-5227x2542 or e-mail me at manno@tnt-inc.com Thank you again, Mary Anno - Special Services @ TNT Transport Services