Hi Terry, We all truly appreciate your trust in our Company and Services. It is very difficult to separate the brokers from the Service providers and can become overwhelming with those who say "they can" that end up disappointing you. I recall our conversation and the lack of trust you had left with the run around while not knowing what was actually going on with your particular move. I really can't blame you for having any confidence after your ordeal. As I advised you when you reached out to TNT, that we can definitely help you and were able to do so with professionalism and concern for your individual situation. That is what sets us apart, is we treat all customers as individuals with different needs, there are never (2) alike although we hear your story quite a bit. It was an honor to assist you and happy you were pleased with our services we have been providing for over 40yrs. Should you ever need us again, you can contact me @ 866-566-5227x2542 or e-mail me at manno@tnt-inc.com Thank you again, Mary Anno - Special Services