Company Response Review Report Review
Ignored Damage to Vehicle - UNETHICAL/DECEITFUL

Tom C Submitted this review about TCI Logistics Inc
Review made Live: 2/19/2021 3:12:00 PM
I hired TCI Logistics to transport a vehicle. During Transport that vehicle was damaged by the shipper. I have a clean Bill of Lading at pick-up and despite the shipper refusing to provide a bill of lading at delivery, I sent images of the vehicles still on the trailer and reported the damage to TCI immediately. Originally TCI seemed like they were going to be helpful in resolving the issue. They acknowledged and apologized for the damage and asked for a repair quote. After I responded to all of their questions, sent estimates and pictures, they stopped responding after 6 months of me trying to get the issue resolved. Kaleb Antov (TCI) is now trying to claim that the damage wasn't reported until I filed a BBB complaint this past week despite the email evidence of us going back and forth and him "working on the issue". This company and Kaleb Antov are about as UNETHICAL AND DECIETFUL as it comes. They might ship your vehicle for a fair price, but if it gets damaged they will HIDE FROM RESPONSIBILITY.
Shipment Details
Origin State:
New Jersey
Pickup:
Late
Destination State:
Massachusetts
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
15995407
Quote or Order Cost:
$375

Car Condition
  • Vehicle was damaged
Company Response
Kaleb Anov from TCI Logistics Inc Submitted this response.
Response Date: 2/23/2021 9:44:00 PM
The customer reported a damage to the vehicle 6 months after the delivery. BBB closed the case because there was no supporting documentation from the customer. The customer has not mentioned once what the damage is, where is the damage or how much is the repair for the damage... In addition, the bill of lading on pick up is clean, the bill of lading from delivery is also clean. A follow up 6 moths after the delivery with a clean bill of lading and no additional information provided makes it very, very hard to do anything in order to assist the customer. We would like to defend our company reputation by stating that this complaint does not align with the hundreds of other reviews every where on the web. Damages do occur during transit seldom, when they do, issues get addressed properly.