Review Report Review
transport of bmw

mary chambers Submitted this review about Stateway Auto Transport
Review made Live: 8/11/2010 10:20:00 PM
On 5/26/10 I received a quote from Stateway transport of $695.00 to transport my car from Fl. to Bos. I made it clear that I was leaving FL. on June 6th and would need the car around that time.
I never received a confirmation from them and after 3 days I called and spoke to Anthony Olson.
He didn't recognize my name and had some difficulty finding the order. I asked him to e-mail me a confirmation so that I have something in writing, he said that he would. I never got it ,so continued to call and e-mail him. Anthony never answered my calls or e-mails. Time was going by so I send Anthony an e-mail letting him know that if I didn't hear from him that night that I would get someone else to do the job. I finally received an e- mail from him telling me that he wasn't able to get me on any one of the numbers which I had provided him. I e-mailed the numbers to him immediately, which he had any how.
Right about now he was trying to cover himself. Again I didn't hear from him so when I got a call from another driver, I told him he could pick the car up. Anthony called when I had gotten to Boston to tell me that he has a driver for me. I let him know that he was too late. That was early June, it's now August and I get a call from a woman from Stateway informinng me that they have a driver that is ready to pick up my car now, this was the first available day they could get. I told her that she must have the wrong info. for I've had my car since early June. She then informed me that she was going to charge me anoither $100.00 on top of the $175.00 already charged for cancelling.
I am disputing their $165.not $175.00 charge on my AMEX which I'm sure is the result of their calls. I've been transporting my cars for 10 years and have never come across such incompetance.
Shipment Details
Origin State:
Florida
Pickup:
Never
Destination State:
Massachusetts
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
135502
Quote or Order Cost:
$695