Thank you Suseela for your valuable feedback. Stateway Auto Transport takes every customer's concerns very seriously. There are a few important things to point out with this order. When you scheduled, you did not explain to us that this van had specific additional equipment attached to it. These kinds of things can delay a shipment if we are not notified ahead of time. Our dispatchers tried to send a truck your way on numerous occasions but were unsuccessful due to the restrictions involved. When we were made aware of what took place, we immediately took action, refunded your deposit and made contact with you to confirm. The reason why it took longer to receive the refund was that your credit card was expired and we had to send you a check. After two weeks of not hearing from you, you called and said that you never received the check (which we sent to you) and that you wanted a new one sent. We did that immediately. It is also important to point out that your sales person Eric was fired three weeks ago. Apparently he had made you, and several other customers, believe that their vehicles would be shipped over the Holidays and that is simply not a possibility. We take our reputation very seriously and as soon as we were made aware of this, we let him go. Stateway ships 250+ cars every week. We have a 91% success rate at getting customers on a truck within 1-4 business days (the industry standard is 72%). Does this make us perfect? Absolutely not. However, when we are at fault, we always step up and do what is right. We apologize that you feel so inconvenienced and I can assure you that we did everything in our power to resolve this situation. Thank you for your time.