Terrible Experience

James Q Submitted this review about State-By-State Transporters
Review made Live: 5/18/2012 1:57:00 PM
I understand that shipping a car has variables and glitches. What I don't understand is why this company didn't communicate with me. It was very difficult to get a phone call or email returned. On two occasions a pick up day was set up and a driver never showed up. No phone call or explanation from State by State. I had to pay someone to wait for those pick ups. In all I waited 30 days for shipment (minus five days I put a hold on it due to family health matters). On one occasion I was told a certain shipper would pick my car up and when I called the driver he had never heard of the shipping order! In short, I have never experienced worse customer service from ANY business, shipping broker or not. When a driver was finally found, I was not even notified! Luckily someone was with the car at it's pick up point. The actual transport was fine but State by State had nothing to do with the actual transport. I would never even consider using this broker again. There are too many other companies that value their customers and offer good communications to waste your time with this one. It's very hard for me to believe the reviews that cite good service. Especially when State by State's reply to those good reviews is so immediate. Very fishy. Something isn't right with this company. You have been warned.

Company Response
Lance from State-By-State Transporters Submitted this response.
Response Date: 5/18/2012 2:18:00 PM
To all future customer please read>>>>Some people are very hard to please. Quade, we found a driver for you exactly on the date that you request. You cancelled this order and then expect for us to make the driver come back for one vehicle? Seriously? then we get a driver and you cancel on him because of FAMILY ISSUES... well what you tell us, thats where the waiting for 30 days come into perspective. Now you leave us a bad review because of what? it doesnt make sense!!! Well here is the history below between us and this customer Order 05/18/12 12:36 pm LEFT BAD REVIEW ..CALLED # ABOVE TO SPEAK WITH HIM AND ONLY GOT VOICEMAIL Kelly Wise [ Edit | Delete ] Order 05/09/12 11:23 am bumped 100 Ted Riley [ Edit | Delete ] Order 05/04/12 3:50 pm nobody at that house and he needs to arrange for someone to be there.......he has been waiting patiently 10days and nothing has been done...said try for this weekend and he needs a better time frame so no one is just sitting there waiting Kelly Wise [ Edit | Delete ] Order 05/02/12 10:19 am called customer told himthat the first truck will be in the area friday so we are looking at maybe friday for pick up he said ok just email him with the details because he may not be by a phone..ok Kelly Wise [ Edit | Delete ] Order 05/02/12 10:19 am called customer told himthat the first truck will be in the area friday so we are looking at maybe friday for pick up he said ok just email him with the details because he may not be by a phone..ok Kelly Wise [ Edit | Delete ] Order 04/30/12 12:58 pm jim quade called said this was his cell # just call if we need him today 302 290 4161 Kelly Wise [ Edit | Delete ] Order 04/27/12 10:35 am called customer and let him know that we are bascially waiting on the trucks to return from up north and he may be out by early next week..said ok sounds good and thanked me for calling Kelly Wise [ Edit | Delete ] Order 04/24/12 10:04 am called mr.quade back and let him know that we have reposted him to central and now the drivers can see and once we get a hit i will call him with the driver's info Kelly Wise [ Edit | Delete ] Order 04/24/12 9:58 am mr.Quade called in will pay extra $50 for the contract price and the car can go as soon as possible Kelly Wise [ Edit | Delete ] Order 04/18/12 3:12 pm needs to post pone due to family emergency said that he just found out his dad is dying from cancer ...not sure how long it will be said a few weeks to a month ....max said it wasnt a problem just call back in when he is ready to have it shipped Kelly Wise [ Edit | Delete ] Order 04/18/12 9:10 am family has emergency and nxt week would be a better time for him ...says that the 302-290-4161 is the best # to contact him Kelly Wise [ Edit | Delete ] Order 04/17/12 10:05 am called and left voicemail on # above letting him know that we have a driver in route and we will be giving him a call within the nxt 48 hours with his drivers information Kelly Wise [ Edit | Delete ] Order 04/08/12 1:58 pm got contract Order 04/08/12 9:52 am billed Order 04/05/12 4:14 pm vehicle is available after the 18th Miguel 04/05/12 4:11 pm James Quade Visa # - - - - - - - -5371 Wilmington, DE 19809 jamesquade@aol.com