Company Response Review Report Review
Ripped off the depoit despite no show

Ripped off Submitted this review about State 2 State Auto Transport Inc.
Review made Live: 8/28/2008 6:45:00 PM
Gilles scheduled us for tue or wed (june 2008); we had to leave our property by wed the latest (sold our home). despite asking if this was okay, he said they never had problems and left that as the schedule.

alas, we found out the day before that their driver had truck problems yet Gilles said he would be there.

after 5:00 on wed were told driver wasn't going to make it! They knew driver was having problems and strung us along till that point. we had called them for 3 days before pickup to find out status, response very poor.

we had to leave the town/state. Gilles said it was reasonable to get back our refund. yet, they are insisting on keep our money!

stay away from them, they make the term "customer service" an oxymoron.
Shipment Details
Origin State:
Indiana
Pickup:
On Time
Destination State:
Massachusetts
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Gilles
Quote or Order Cost:
$200

Company Response
Yali from State 2 State Auto Transport Inc. Submitted this response.
Response Date: 8/29/2008 9:44:00 AM
It would be nice if whoever wrote this could say who it is, so we could respond properly to the complaint. We do not keep people's money unless the customer has cancelled their order and its within our terms of our contract. We always refund deposits if the order was cancelled 7 business days prior to your estimated pick up dates or if the services were not privided according to our contracts. If you cancelled and you were scheduled to be picked up, the deposit is non refundable according to our contracts.