We called the customer to advise on the pickup dates with the confirmed driver and sent him an email confirmation and he never showed any disapprovment nor did he say he had a problem with the driver confirmed. If the customer would have told us he was not happy with the pick up date or the arrangements he made directly with the actual driver, we could have made different arrangements for him or coordinated something better. We called him once we received this review to go over with him the situation and advised that we would have been able to accomodate him better if he would have told us there was a problem from the beggining.