THIS COMPANY WAS A GREAT DEAL AND FIND FOR MY 1ST TIME TRANSACTION! MELISSA WAS FANTASTIC! VERY ATTENTIVE, SHE TOOK CARE OF EVERY THING EVERY STEP OF THE WAY. SO THE OBVIOUS WOULD BE FOR ME TO GO WITH THE COMPANY AGAIN. WRONG!!! THIS TIME AROUND I CAME ACROSS AN EMPLOYEE NAMED ALEX, HE ASSURED ME MY CAR WOULD BE PICKED UP AND DELIVERED ON TIME NO ISSUES. HE WAS DISHONEST AND HE NEVER KEPT IN CONTACT WITH ME. I HAD TO COMMUNICATE WITH THE DRIVER MYSELF. I WAS EXPECTING A CALL THAT MY CAR WOULD BE ON THE WAY ON THE 8TH OF MARCH AS I WAS TOLD BUT ALEX THAT I HAD TO ADD AN ADDITIONAL $50 TO HAVE MY CAR PICKED UP ON THE 8TH. I SAID NO PROBLEM PAID THE MONEY AND THOUGHT MY CAR WAS ON THE WAY. TO MY SURPRISE ON THE 9TH I CALLED ALEX TO GET INFORMATION OF THE WHERE ABOUT OF MY VEHICLE. THAT'S WHEN HE NONCHALANTLY TOLD ME SORRY FOR NOT FOLLOWING UP WITH YOU. HE SAID PLEASE GIVE ME SOME TIME TO FOLLOW UP WITH THE DRIVER, SO BASICALLY HE DIDN'T DO HIS JOB TO FOLLOW UP WITH THE DRIVER AND MAKE SURE HE PICKED UP MY VEHICLE. MEANWHILE I'M STILL PAYING STORAGE FEES AND I'VE ALREADY PAID FOR MY CAR TO BE PICKED UP. HE CALLS ME AND TELLS ME THE DRIVER DIDN'T PICK UP MY CAR BUT THE DRIVER THAT WILL PICK UP MY CAR ON THE 10TH NON THE LESS THE CAR DIDN'T GET PICKED UP UNTIL SAT, AND DIDN'T DELIVER UNTIL WEDNESDAY. WHICH IS NEARLY 8 DAYS PASTS WHAT WAS ORIGINALLY AGREED! VERY DISAPPOINTED!
Shipment Details
Origin:
DENVER, Colorado
Pickup:
Late
Destination State:
Georgia
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
11148-IK
Quote or Order Cost:
$550
Report Review
I would like to report this review.
Please use the drop down below to select a reason to remove this review.
Duplicate Review
Please enter the web url of the two "Duplicate" Reviews.
Bad Language
Too Short
Other Reason
Bad Language
You will need to Log In to your account.
Then you will be able to run the "Non-Customer-Review" proccess.
