As a general rule we work with a pickup window of 1 – 10 days, and after pickup actual transport time from east coast to west coast is approximately 10 days. In the process of dispatch, it is a necessity to make a correlation of the customer’s vehicle ready date, and we do our best to meet time restraints. If the vehicle is picked up too soon, it will arrive possibly at the destination prior to the customer’s arrival. Unfortunately, traveling across country there can be some unforeseen delays for drivers. We at Specialty Mobile apologize for this customer’s disappointment; however, in this particular instance, this vehicle is scheduled to arrive the 1st or 2nd versus the 31st. This information was communicated to the customer. Amy/Specialty Mobile