Company Response Review Report Review
Not what I expected

Shawn Submitted this review about Specialty Mobile Systems
Review made Live: 1/18/2007 1:08:00 AM
I had originally spoke to Specialty Mobile and told them everything I wanted. I wanted to know who was doing the moving, them or someone else. When I found out it would be someone else I asked to know who so I could research the company prior to spending the money and review their insurance and such. I was told this was understandable until it was time to actually start the process, then I was told I had to put in the order before I ever know who is doing it and that I would be called when the order went thu and be able to speak to the company. The first time anyone heard from them was after my parents called around looking for them to find out when they were actually going to show up. we found it was better to deal directly with the driver since the company had no clue what was going on. The driver was a supposed to show up mid day on monday but didnt show up til early evening tuesday. The same happened on drop off. I was told early one day and they showed up late the next day. When I did get my car the hood louver was missing. I noted it and spoke to the driver as I was instructed. The driver had no idea what the company policy was on damage. The next day I called the company and spoke to someone that requested pictures of the damage, which I gladly did. 3 days passed before I decided to call them back because I had not heard from them only to find out that they dont cover that or anything else that could ever possibly happen to a vehicle and that I would actually be liable if that piece of my car hit anyone elses. I will say that the back of the transfer order, which you dont get to see until its delivered, is well written and covers the carriers ass quite nicely. I wont ever use a carrier such as this again. Deal directly with the company, dont use a broker, use an inclosed trailer, be prepared to fight!
Shipment Details
Origin State:
New York
Pickup:
Late
Destination State:
Texas
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
#0611300058
Quote or Order Cost:
$950

Car Condition
  • Vehicle was damaged
Company Response
Amy from Specialty Mobile Systems Submitted this response.
Response Date: 1/18/2007 2:22:00 PM
This review is the first we at Specialty Mobile have heard about damage to this vehicle. We act as a liaison in unforeseen damage to vehicles, without knowing about a problem, it makes us difficult for us to solve it. We at Specialty Mobile are brokers as well as carriers. We apologize for this less that perfect transport experience that this customer has encountered. We received this customers order on 12/1, got the vehicle dispatched for estimated pickup for 12/5 and estimated delivery 12/11. The reason that we can not disclose the carriers name immediately is due to the fact that we need to make a correlation of the customer’s vehicle ready date (the date the customer is able to release the vehicle) and where the drivers are in retrospect to that. As soon as it is determined which driver wants to pick the vehicle up, we contact customers and let them know estimated pickups and estimated deliveries, to ensure that this works with their time restraints. Estimations are used because delays can unfortunately occur. Drivers contact customers prior to pickup and delivery to let them know how they are doing on time. Contact of status is always available; however, customers are advised to contact our offices due to the fact that not all trucks have GPS tracking systems. When a carrier is assigned customers are given the carrier’s dispatchers’ phone number as well. Driver’s cell phone numbers are seldom given out, but as previously stated due call in advance of pickup and drop off. Amy/Specialty Mobile