We apologize for this customer’s poor experience and understand the customer’s frustration. Insurance is NOT a myth. Specialty Mobile is a broker and a carrier. If a vehicle is assigned to our own trucks, it is covered under our insurance. If the vehicle is assigned to a carrier that is we have brokered out, the vehicle is covered under the carriers insurance. Legally it is our responsibility to assure that we have authority permits. This customer’s vehicle was brokered out in this instance, thereby insurance coverage falls into the liability of the carrier that actually transports the vehicle. We regret that this has happened; however there is no more we can do at this point. Corry has provided insurance information to the customer as requested, and now this issue is in the hands of the customer, the carrier and the insurance company. Amy/Specialty Mobile