We at Specialty Mobile apologize for this customer’s horrible experience. We did in fact communicate with this customer; numerous phone calls were made to this customer from several reps in our office and Pioneer’s. It was requested by this customer to have his vehicle picked up on a specific date which did indeed happen; typically we have to work with a pickup window of 1 – 10 days. Normal transport time from Connecticut to California is 10 – 12 days, in this particular move it was actually 14 days and the customer was contacted regarding the delay. The vehicle arrived in the same condition that it was shipped. Amy/Specialty Mobile