Jody Charland
Submitted this review about South Metro Transport Review made Live: 12/17/2008 1:54:00 PM
I paid a total of $2200 for my car to be shipped from Hawaii to NY ($1072.00 to MATSON, $850.00 to Express Delivery INC, and $278.00 to South Metro Transport). It took a month, ok I will give that but it was 7 days late. I delivered the car to MATSON in Honolulu in almost new condition with 7141 miles on it. Ryan contracted with express delivery inc. out of Spokane Washington to be the carrier. My car arrived in NY with 1303 extra miles on it and caked full of MUD throughout the wheel wells, engine compartment and between the catalytic converter and heat shield. Car was very dirty and even had an after market antenna on the car. (I removed the original and mailed it to NY so it wouldn't be stolen). I guess someone wanted to listen to the radio while it was being driven the 1300 miles!! The car was delivered to my son at 1030 at night, probably to hide its muddy condition. The driver informed my son that he would not take his car off the truck until he paid him and signed the bill of lading! I asked the manager at express delivery about this and his response was "the driver didn't hold a gun to your son's head!" I expressed my concerns to Ryan at south metro and his initial response was "you have to take this up with the carrier!" He contracted them "not me", it should be his responsibility! Bottom line is I have no quick cheap legal grounds against either company. It will cost me a lot of money and negotiating two different states legal systems to try and get even a little justice. Even though I have police reports, garage reports MATSON Shipping documents neither company will take responsibility. My son signed the papers to get his car off the truck. It all comes down to a lesson learned! DO NOT USE EITHER OF THESE COMPANY'S!!!!! Please feel free to contact me with any questions about my experience with these Company's.
Shipment Details
Origin State:
Hawaii
Pickup:
On Time
Destination State:
New York
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1144
Quote or Order Cost:
$2200
Car Condition
Report Review
I would like to report this review.
Please use the drop down below to select a reason to remove this review.
Duplicate Review
Please enter the web url of the two "Duplicate" Reviews.
Bad Language
Too Short
Other Reason
Bad Language
You will need to Log In to your account.
Then you will be able to run the "Non-Customer-Review" proccess.
