Company Response Review Report Review
Beware!!!

Rustam N Submitted this review about Sonic Auto Transportation
Review made Live: 3/13/2024 10:57:00 AM
Beware: Misleading Practices and Unreasonable Charges My experience with this company was profoundly disappointing and I urge potential customers to steer clear. I was initially impressed by their offer of a quote that was lower than their competitors, guaranteed 30 days in advance. My dealings began with Piper, who introduced herself as the assistant to Katherine Roberts. On March 7th, I confidently signed the contract and provided my credit card details, believing I had made a good choice. However, my optimism was short-lived. On the very same day, I realized I needed to adjust the pickup date to April 1st. Expecting a straightforward process, I reached out to Piper via SMS to make the change. Surprisingly, I was redirected to Katherine Roberts for any modifications to my order. Intriguingly, Katherine's voice bore a striking resemblance to Piper's, which was the first of several red flags. The situation escalated when I was informed that changing the date would incur a $150 fee, justified by the claim that a carrier had already been dispatched—30 days in advance. This explanation was not only dubious but also contradicted by subsequent messages indicating that the carrier "would be dispatched," not that it had already been. Attempting to cancel the service in light of these issues led to another alarming revelation: I would face a $200 cancellation fee, after which my credit card information would supposedly be deleted. This placed me in a lose-lose scenario, highlighting a concerning pattern in their business operations: Initially promise a competitively low fee to secure business. Collect credit card information promptly. Leverage any requested changes, even on the same day, to impose unwarranted fees. The same-day change request, which I assumed would be a minor adjustment, exposed a series of unethical practices aimed at exploiting customers under the guise of policy. This experience was not only a financial loss but also a cautionary tale about the deceptive tactics some companies employ. Please consider my experience as a warning and look for more reliable services elsewhere.
Shipment Details
Origin State:
California
Pickup:
Never
Destination State:
Florida
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
16048055
Quote or Order Cost:
$200

Company Response
Alex Gold from Sonic Auto Transportation Submitted this response.
Response Date: 3/13/2024 8:14:00 PM
Dear customer, thank you for contacting us. As per our records your vehicle was dispatched to the carrier, and according to the contract, paragraph D: "If for any reason Customer needs to change the pick-up date or delivery date or any other item on the order, and the Carrier has already been dispatched, Customer may be liable for a Rescheduling Fee. The broker will make all possible attempts to make changes without Customer incurring this charge, but if it is inevitable the charge stands.", Katherine did her best to neglect it, however it wasn't possible to do. Thank you for contacting us!