Company Response Review Report Review
Scammed

Andrew Huynh Submitted this review about Sonic Auto Transportation
Review made Live: 2/23/2024 2:53:00 PM
Do not book them! They will try to find a way to rip you off. When I spoke to one of them, I was told i have 48 hours to cancel without any penalty. When I booked with them, $395.00, no hidden fee. The day, January 18th, I booked I told them that my car must be picked up before /on February 28th. Right on the next day, I called to change the date of pick up. I specially told them my car must be picked up before/on January 31st since I will not be at my house after January 31st. They said that would be no problem but I have to pay $150.00 for changing the date, even within the grace period? After I paid, i did not heard back from them for a week. I got worried. I called them for confirmation. I left a message but no call back. I called again and finally I was able to reach them. He said he's trying to find a driver and he will call me back. No call back. Two days later (January 25th), he called. He said he has found me a driver BUT I would have to pay $675.00 AND the date of pick up will be in the next 2 weeks. I specially told them it must be before/on January 31st. They took it as a joke? It's olay for them to change the date but when I changed the date, they charged me $150.00???? They easily swallowed my $150.00 without any hesistation. This is how they scammed people!!!! I found one the best, and trusted shipper "Ship A Car Direct." They will pick up and drop it off as promised. They do not charge you or making you pay a deposit until they found you a driver. No hidden fee, no increasing the rate. So funny that they called me on February 5th and said they can pick up my car. They expected me to leave my car back in Houston and so I should fly back?????????. Pllease becareful not to book with them. Not reliable and trusted company!! All the good rating, they must have paid the people for a fake reviews. They do not deserve 1 star.
Shipment Details
Origin:
Houston, Texas 77057
Pickup:
Never
Destination:
Kansas
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
15424460
Quote or Order Cost:
$675

Company Response
Alex Gold from Sonic Auto Transportation Submitted this response.
Response Date: 2/23/2024 8:43:00 PM
Dear customer, please accept our sincerest apologies for the inconvenience caused. We want to assure you that we did our best to negotiate the price and talk the driver down so he could make a discount for us. Unfortunately, the price offered was the final one. We have to admit it is quite higher than the rate quoted, but since it was a last-minute booking some drivers request upper payment. We do not reject our responsibility and hope for your understanding.