Company Response Review Report Review
**BEWARE OF THE BAIT-AND-SWITCH**

Joe K. Submitted this review about Sonic Auto Transportation
Review made Live: 9/27/2023 12:57:00 PM
Our $1,250 quote and initial agreement on Tuesday quickly turned into a $1,650 "take it or leave it" bill on Friday when we were already at the airport on our way out of town, the vehicle was supposed to already be on a carrier, and we were now 3 days removed from exploring other options because we foolishly believed in the quote and initial agreement. When we talked to our rep, Marcos Cook, about this scheme, his response was "listen, we're just a broker and everyone knows the prices will change." I don't know of any profession where a quote for a set service ('I need my you to take my Toyota from Nevada to Virginia') can be misquoted by 32%. 32%. His quote was 32% short. If that's not a bait-and-switch then it's incompetence and neither should inspire someone to use this business.
Shipment Details
Origin State:
Nevada
Pickup:
On Time
Destination State:
Virginia
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
14103067
Quote or Order Cost:
$1650

Company Response
Alex Gold from Sonic Auto Transportation Submitted this response.
Response Date: 9/27/2023 7:07:00 PM
Dear Joe, please accept our sincerest apologies for the inconvenience caused. We want to assure you that we did our best to negotiate the price and talk the driver down so he could make a discount for us. Unfortunately, the price offered was the final one. As an auto transport broker, we provide a quote for the amount we believe it will take to ship your vehicle. This quote is based on thousands of similar shipments. Our services are to arrange transport for the customer's requested route. This means we'll negotiate on the customer's behalf with a huge network of carriers and work with them to service your specific route. We are sorry that the approximate quote ended up being more expensive than expected. As per our system, the car was delivered safe and sound. We hope for your understanding!