Company Response Review Report Review
Beware of Good Reviews

Chris Submitted this review about Sonic Auto Transportation
Review made Live: 8/19/2021 5:13:00 PM
I have a feeling all of the good reviews on here might be fake. Originally reached out with a quote they had sent me, when I decided I wanted to move forward the price jumped $200. Which I didn't find weird until I found out the deposit that I was putting down now went from $100 (what sonic says they charge) to now $200 -- meaning this extra money was just pocketed most likely by the sales person I was talking to. Then the truck driver ends up being late to pick the car up, told my friend he got into a car accident (which was reassuring since this guy was driving my car across the country). Starts getting worse, my friend is recording my car going up on the truck and this guy is having a hard time backing the car onto the truck and stalls it (the car is manual). Then he turns the car back on and just starts burning the clutch like no tomorrow trying to get it up this slight angle. Nice to know that on top of my $1400 shipping expense that I'm going to have another $1000 repair bill. Fast forward to today, the car is now late to delivery and they told me if I'm unavailable during the window the driver is dropping my car off (a full 4 days after they said the car would arrive) - he's going to take it to some undisclosed location where I'll be charged storage fees to pick it up from. Scummy company, don't trust these people with your money.
Shipment Details
Origin State:
Florida
Pickup:
Late
Destination State:
Washington
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
343956
Quote or Order Cost:
$1400

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged
Company Response
Alex Gold from Sonic Auto Transportation Submitted this response.
Response Date: 8/20/2021 2:07:00 PM
Dear Chris, Please accept our apologies for what happened with your order We do our best to pre-screen all of our carriers, but unfortunately some things we just cannot foresee. We can assure you that any carriers that act like this are removed from our list so any future orders will not suffer from their negligence. As for the damage, we did provide you with the carrier's insurance so you may submit a claim to their insurance company. Thank you for bringing to this our attention and let us know if you need any other assistance!