Dear Dan, We are so sorry to let you down. We are a broker company and do not have our own trucks, however, we own a list of drivers that operate all over the United States. As per our records, the driver that was assigned to your order did cancel it last-minute, that's why we had to seek other options. We are so grateful to you for accepting it even though it was more expensive. We understand our fault and will definitely look into it. Thank you for your honest feedback!