Company Response Review Report Review
Bad Company Stay away.

mike Submitted this review about Sonic Auto Transportation
Review made Live: 5/3/2021 2:18:00 PM
What a total joke this company. The day my car is to be picked up they text me and tell me the driver got sick and cant pick it up. This wastes 5 days! When looking for another driver. They tell me its now going to cost $1250. that's $465 more than our signed contract is for. Now they want me to sign another contract at $1250. This is basically extortion. Agree to a lower price than at the last minute hit me with a higher price or end up paying storage fees for the car as it waits another 5 days for a carrier to pick it up. To me that's exactly like extortion. Im temped to report this to the authorities. This is not a do what's right for the customer company its a do what's best for them and that's extorting people.
Shipment Details
Origin State:
Tennessee
Pickup:
Late
Destination State:
Arizona
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
785
Quote or Order Cost:
$1250

Company Response
Alex Gold from Sonic Auto Transportation Submitted this response.
Response Date: 5/4/2021 12:38:00 PM
Dear Michael, Your feedback is terrifying and we are sincerely sorry for the inconvenience caused. Our whole dispatch department was working on your order to find the most reasonable rate for your route. Unfortunately, the lowest possible quote still didn't match your requirements so we had to cover part of it from our side. Once again, we apologize for such a delay and relying on your understanding!