1. Price Cascade was quoted differently from us than what you were originally quoted. Carriers normally ask for extra money when the original quote is insufficient than the market rate 2. Communication I have 5 dispatchers who communicates with 500 different customers per month. Communication is two way conversation. We cannot communicate with you because you do not listen when someone try to deliver message to you. How was it possible to schedule 3 times if you couldn't understand a word we said 3. Meeting Location We can go to almost everywhere except some narrow road or streets with low hanging trees which can possible damage the vehicle. Maybe not yours but as a owner of this company I have obligation to ensure the safety of all the other customer who ships with us. If meeting the driver within 2-3 miles away from your house caused serious inconvenience I do apologize. 4. COD You were notified to pay the driver with Cash or Cashier's Check at the time of the delivery. Not once but multiple times from brokers, our dispatchers, and the driver well in advanced. If you had not prepared for it, that is not something we can do. FYI, Our drivers put fuel with COMDATA FUEL CARD which gives more discount than cash price.