Company Response Review Report Review
Pretty good

Mamoru Submitted this review about Silva Auto Transport
Review made Live: 10/17/2004 10:13:00 PM
Overall, I think I had a pretty good experience with Silva Auto Tranport.

I needed to get my car transported from TX to WA because I bought a car off ebay. Silva transport had a pretty good reputation and the quote was one of the lowest. I put in my order on 9/24.
One complaint that I need to make is I asked for a reciept twice on e-mail but I never got a single response.
I was never notified when my car was picked up even though I asked for order status every other day. There could be improvement on communication with the drivers.

I received by car on 10/16.
I was very pleased with the driver. He called me couple of days in advance to make sure that I would be around when he rolled into town. He also did a great job inspecting the car during pickup.

Overall, my car was delievered in once piece and I'm a satisfied customer. Thanks Silva Auto!
Shipment Details
Origin State:
Texas
Pickup:
Not Provided
Destination State:
Washington
Delivery:
Not Provided
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Quote or Order Cost:
$825

Company Response
Kori from Silva Auto Transport Submitted this response.
Response Date: 10/17/2004 10:13:00 PM
Dear Mamoru, We would like to thank you for your review and would like to offer you a $50 discount off your next transportation move with Silva Auto Transport. We would also like to apologize for the lack of communication you received, and let you know we have made all the proper changes to rectify that issue. Once again thank you for your review. Thank you, Silva Auto Transport