Company Response Review Report Review
Car Damage

Pat and Barry Submitted this review about Ship a Car Direct
Review made Live: 1/26/2011 9:47:00 AM
We did a lot of homework because we were told there were a lot of disreputable companies out there. We felt very comfortable with Honesty First and Tom was very efficient. We placed the order on Dec. 30 and the car was picked up on Dec. 31. We thought that was great. The car arrived in excellent time and although it was very dirty, there was no visible damage. The damage didn't show up until we drove the car above 20 mph. Then it sounded like an airplane taking off. I informed Tom and he said it was the carrier's problem. When we took the car to the dealer, we found that the rear wheel bearings were blown. The carrier had the car in park and then retracted the ramp under the tires forcing the rear tires to move which caused the damage to the wheel bearings. Luckily for us the car was still under warranty. If not, it would have cost us $700 for the repair. Tom Miller, who had been so efficient and so responsive during the shipping process, has Never called to find out what happened at the dealer. Neither has the carrier. I feel very badly that the carrier will not have to pay despite the fact that their driver's mishandling caused this damage. Since we didn't have to pay anything out of our pocket, they get away with it and neither Honesty nor the carrier cared enough to even find out what happened. I hope we never again need to transport a car but if we do, I won't use Honesty First again.
Shipment Details
Origin State:
Nevada
Pickup:
Early
Destination State:
Florida
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Creevy
Quote or Order Cost:
$850

Car Condition
  • Vehicle was damaged
Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 1/26/2011 10:45:00 AM
Our apologies to Pat and Barry that Tom did not give them a follow up call after their repair. His job is to give them the proper information to get the repair taken care of and to follow up if there are any problems, of which there were none. The customer paid nothing out of pocket for their repair, which happened as swiftly as their transport. Damage to vehicles is extremely rare, but always frustrating when it occurs. We hope this review helps you in your selection of a transport company.