Permafrost certainly has reason to be upset, but he is a bit TOO frosty in his review and demeanor. It was written at 1 am, so we will forgive him for his state of mind. Truck breakdowns happen and they are frustrating for all involved, and while 5-7 days is certainly the average transit time for that move, things like breakdowns are the number 1 reason that every company's Terms state that dates are not guaranteed. Personally, we think that Exit 15 did a great job by getting another carrier to deliver it for them, most companies would not do that. Keep in mind that they had to pay the second company out of the fee that they receive, therefore this breakdown cost them even more money. The customers comment about our phones is bizarre, but yes, we are in LA will VOIP phones that route through a server in Atlanta. That's a first for a negative review, but oh well. Apparently David was unsuccessful in his attempt to help Permafrost keep his cool, pardon the pun. As far as how his order with us played out, he requested a quote on 6/22 around noon, received it 10 minutes later, placed his order around 2pm that same day and by 3pm was set up with his carrier. They picked up as scheduled and were it not for the breakdown, we believe this would have been a much warmer review. Hope it helps you in your decision.