Review Report Review
Why I Continue to Use ShipaCarDirect

Kim Submitted this review about Ship a Car Direct
Review made Live: 6/30/2022 9:53:00 PM
My son is a travel nurse, and we have constantly been shipping his car to various states for years. Before using ShipAcarDirect, my experience with other transport companies has been horrific. Most companies would lure you in with low bids, then reach out to you with a dollar amount twice the estimated amount. There were too many hand-offs, hiccups, and bottlenecks in those systems. And just lousy customer service. They lure you in and then take off after they get the sale. This has not been my experience with ShipACarDirect. This company "walks" their "talk" and puts the customer first. They don't underbid. Their pricing is "right on" and not much different than what they quote you. They don't leave you hanging once you commit. They educate you every step of the way. If you are looking for ok service, try the other companies. If you are looking for great service, ShipACarDirect is #1. While ShipACarDirect is an excellent company, my main reason for remaining loyal to them is the outstanding service I receive every time from Jennifer, my ShipACarDirect contact. Jennifer is absolutely amazing. She's friendly, courteous, and highly intuitive. Jennifer was always there for me when I had questions or concerns and needed some advice. She tuned right into my needs. And handled everything for me rather than handing me off to someone else. She never conveyed that "it's not my job" attitude and always treated me like I was her only customer. Hands down, Jennifer is the epitome of what all customer service representatives should be like for any company, no matter what product or service they are selling. I highly recommend ShipACarDirect. They are the best from start to finish.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
New Jersey
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1550
Quote or Order Cost:
$1550