Company Response Review Report Review
Poor Customer Service

Gregory Vidal Submitted this review about Ship a Car Direct
Review made Live: 3/8/2018 9:35:00 AM
Normally I do not leave negative feedback, however, this time I will. A google search rated Ship A Car Direct very highly so as most consumers would do I established contact with a sales person to begin the process. In the beginning things went well but once Ship A Car Direct captured their broker fee communication was void. Basically I was overcharged and the sales person would not respond to my email. Please note I was very satisfied with the carrier. On time delivery.
Shipment Details
Origin State:
Washington
Pickup:
On Time
Destination State:
Arizona
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
635483
Quote or Order Cost:
$775

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 3/28/2018 12:52:00 PM
Hello Gregory, we apologize if you felt we did not provide the service you hired us for. According to our file our rep helped you switch locations to get you picked up faster and we got you picked up one day after your first available pick up date. You also did not have to pay more than you were quoted. We have our logs that show the rep was in contact with you every step of the way. Again we are sorry if somehow we did not meet your expectations, but we did get the car picked up and delivered to your exact specifications. Thank you for taking the time to leave your feedback.