Company Response Review Report Review
Car shipment

Travis Submitted this review about Ship a Car Direct
Review made Live: 7/2/2017 9:49:00 AM
Car was picked up six days late. Customer rep explained the reasons and worked to find a pickup for the car. When the car got to Oregon, the driver told us he would drop it off in the morning, then called and said afternoon, then called again and said evening. Car was a little dirtier (open air) but in the same condition as it had been picked up in.
Shipment Details
Origin:
Lexington, Kentucky
Pickup:
Late
Destination:
Oregon
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
567468
Quote or Order Cost:
$1200

Car Condition
  • Vehicle was dirty
Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 7/18/2017 9:19:00 PM
Hi Travis, we are sorry to hear that pick up did not go as planned, but we are glad our customer rep was able to assist you until the vehicle got picked up. Unfortunately, there can be delays in the transport industry and its best to plan for a window of time for the driver, don’t worry we will open this up with the carrier so that we can continue to improve our service. Thank you for your feedback!