Company Response Review Report Review
Accessibility

Scott Shackleton Submitted this review about Ship a Car Direct
Review made Live: 11/6/2016 4:48:00 PM
Prior to pick up and transit, the driver was unavailable to answer calls or return messages to confirm pick up or delivery estimate. We were left wondering if and when our car was picked up, and unsure of when it would arrive.
Shipment Details
Origin State:
Massachusetts
Pickup:
On Time
Destination State:
Texas
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
533630
Quote or Order Cost:
$875

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 11/10/2016 4:12:00 PM
We are sorry to hear about the lack of communication from the driver. We will address these issues with the carrier in order to improve our service. In the future if you have trouble reaching the carrier we have a 24/7 customer support team to help you get in touch with the driver. Thank you for taking the time to share your feedback!