Tracy Lin
Submitted this review about Ship a Car Direct Review made Live: 8/16/2016 10:17:00 PM
Angela was very helpful in setting up my transport. The first carrier dispatched did not meet the strict timeline I had. I called Angela 2-3 days before pickup and she rescheduled me right away for another company who met my schedule. SW Trans was the final company that executed the transport. They were easy to reach, but not very friendly on the phone. SW Trans told me they had no idea when the driver would come for pickup and told me I would be contacted 2-3 hrs before pickup. I waited all day at home and finally called at 6pm only to be told that the driver was not coming that day. It would have been nice if they told me this so I didn't have to wait around all day for nothing. In fact I don't think they would've told me had I not called them. The next day the driver was like by about 2 hours after the time slot he said he'd come, but I had a friendly interaction with him when he finally did come.
Shipment Details
Origin State:
Maryland
Pickup:
Late
Destination State:
Louisiana
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
519272
Quote or Order Cost:
$950
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