Company Response Review Report Review
Don't use Ship-a-Car Direct or A Unique Transport

Eric Alan Submitted this review about Ship a Car Direct
Review made Live: 8/18/2015 1:01:00 AM
Trucking company was A Unique Transport in Glendale, CA. They would not tell me in advance what day they intended to pick up my car. Ship-a-Car told me that the trucking company they assigned to me would be door to door service. It was not. I had to meet the truck one mile from my house and walk home. A Unique would not tell me when my car would arrive.

I had to call them repeatedly throughout the process to get updates. I didn't know when my car would arrive until I got a call from the very rude truck driver informing me that he was parked three miles from my home, he would not come any closer to me and he demanded that I meet him immediately to get my car.

Although I was supposed to have the option of either paying by cash or cashier's check, the truck driver demanded cash only. When I arrived to pick up my car and I gave him the cash, he refused to sign the contract that he received the money. I had to argue with him repeatedly to get him to sign his name on the contract and the amount of cash I had paid him.

I am very sorry that I used either Ship-a-Car Direct or A Unique transport.
Shipment Details
Origin State:
Florida
Pickup:
On Time
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
449317-NB
Quote or Order Cost:
$1725

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 8/20/2015 4:53:00 PM
Thank you for your feedback, Eric. We are sorry that you were not happy with the experience, this is the first we are hearing of it. It brings up a good point: we would have been happy to intervene had we known of your frustrations communicating with the carrier.