Company Response Review Report Review
Review

Joel O. Submitted this review about Ship a Car Direct
Review made Live: 5/15/2015 9:04:00 AM
After stressing over selecting a trusted aut transport company, I selected this company because it has an excellent costumer's reviews. My experience with this shipping company was good. The terms and conditions for placing an order were clearly stated, and I felt like I was not alone when they assigned me to a dispatched carrier unlike other shipping companies that forget about you after found you a carrier. They attempted to pick up my car a day after it was supposed to be picked but due to other circumstances that I couldn't count as their fault, my car was picked up four days later. I wished the carrier assigned to pickup my car communicate the progress of transportation with me instead of wondering if anything get done and have to call (multiple times) the sales representative, David who did an excellent job to assure me not to worry and informed me when the car will be picked and delivered. The beautiful part of it was that my car was delivered clean without single damage and on the exact day that sales representative told me. I would definitely use this shipping company against.
Shipment Details
Origin State:
Virginia
Pickup:
Late
Destination State:
Minnesota
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
428445-TD
Quote or Order Cost:
$1000

Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 5/15/2015 6:17:00 PM
Thanks for your positive feedback, Joel! Some customers are like you - surprised that there aren't nightly check-ins from the driver or online tracking, and yet vehicles arrive safe, sound, and on time.