Company Response Review Report Review
Car dropped

Jake L. Submitted this review about Ship a Car Direct
Review made Live: 2/10/2015 1:10:00 PM
Everything was OK until they picked up my car. While being loaded, they dropped my car even though it did not fully fall onto the ground, bottom side of the car was slightly damaged. Long story short, the carrier was not professional enough to handle the loading.
Shipment Details
Origin State:
California
Pickup:
Early
Destination State:
Texas
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
412528-KS
Quote or Order Cost:
$750

Car Condition
  • Vehicle was damaged
Company Response
Michael Strickland from Ship a Car Direct Submitted this response.
Response Date: 2/11/2015 4:50:00 PM
Thanks for your feedback, Jake. We are so sorry for the inconvenience. It may be helpful for future shippers to know there is a process for damage claims. Your carrier is insured and everyone is just waiting on your claim, so please submit those repair estimates ASAP. (Bad reviews don't fix damage, insurance claims and repair shops do!)