Review Report Review
Horrible Service and Late Shipping

Holly Submitted this review about Ship My Ride
Review made Live: 7/24/2015 11:24:00 AM
Ship my Ride should be embarrassed about the service they provide to their customers. I had my car shipped from London to Winnipeg and specified this when asking for a quote. When I finally received my quote it was for 1100$ and I signed and paid. The next thing I know they are telling me they will not be picking it up from London and that the shipment is to be picked up from Mississauga. In my booking form I specified I wanted to be picked up from London. After arguing with the girls over the phone, I had to pay another 400$ on top of what I paid to have my car picked up from London. My car was suppose to be picked up on July 8 but was picked up on the 9th. I thought that once my car was picked up from London it would take about 4-7 days to transport to Winnipeg. It is now July 24 and my car is sitting at the Mississauga terminal. I have called multiple times every week to try and resolve issues with the dispatch girl and sales team. They are extremely rude and condescending and will not provide any help. I asked to be connected to the manager multiple times and they would never connect me and say he'd call me back. Never did I receive a call back until I finally got hold of him. During this call he proceeded to tell me that there truck is broken down (this is the 3rd time someone told me a truck has broke down) and that he holds every right to keep adding on days for pick up time if he wants. After countless arguments, nothing was resolved and my car is still sitting at the the terminal in Mississauga waiting to be shipped. I advise everyone to steer clear of this company as they refuse to give reasonable pricing, any sort of customer service, and they will take as long as they want to ship your car despite the price you paid. HORRIBLE COMPANY. Should not be allowed to steal money from good people.
Shipment Details
Origin State:
Ontario
Pickup:
On Time
Destination State:
Manitoba
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
4539874
Quote or Order Cost:
$1550