We apologize for the inconvenience caused to the customer from a lack of understanding the signed agreement and his given authority to carrying out his transportation request at the time matter. Here are the facts as agreed and signed with the customer: 1. The customer hired our services as a broker to assign him a carrier to pick-up and transport his vehicle, accepting and agreeing to all of our terms and conditions attached to the order. 2. By law, (same as any other active brokers in this industry) the rate was estimated based on information that the customer provided us and is based on what the transportation market demands for the vehicle(s) to be transported at a given time. The remaining balance was supposed to be paid as COD and is merely an estimate. Our agreement states that plain and simple. 3. Any cost that is different from the estimated rate, the customer is actually needed to pay directly to the independent driver. That means we do not get any penny or benefit from it. 4. At the time of booking, the customer was aware and as implied by virtue of his signed agreement, that we are brokers and our job is to find him a driver based on the market conditions and the driver’s availability at the time requested. 5. The Customer agreed and accepted all of the terms and conditions contained in this agreement and confirmed this Order by signing the agreement. 6. In a telephone conversation between our dispatcher and the customer, and before assigning the driver, we confirmed the driver’s asked rate and emphasized that the customer does not have to agree or accept the driver demand, and in case of refuses to this offer we will keep to work in order to find another driver for who will agree to the amount offered. The customer allowed us to send the driver to pick up the vehicles and agreed to pay the COD directly to the driver. 7. According to the agreement, a carrier and a driver have been assigned and the car has been delivered! 8. Regarding the others claims, we don't have the BBB’s trade mark on our website since we don't want to pay a membership after watching the ABC 20/20 investigation regarding this organization. We have also provided a link to a BBB review in an effort to better help and educate you as a consumer. please login at: http://www.youtube.com/watch?v=Yo8kfV9kONw&feature=related