Company Response Review Report Review
SHIP A CAR IS ABSOLUTELY A 5 STAR AUTO TRANSPORT

Jim Wilde Submitted this review about Ship A Car Inc
Review made Live: 5/7/2015 11:56:00 AM
An Oasis in a Desert of Liars, Cheaters & Crooks
IAlthough i have purchased a large number of premium & exotic cars online, surprisingly, this was the first time I've had to arrange my own auto transport. Heretofore, all my vehicle transportation needs were always handled by the dealers I was buying the car from. In this instance, I purchased a car from a dealer in St. Louis and had to ship it to my home in Louisiana. I thought I had to have an enclosed trailer. I used U Ship and suddenly I was deluged with calls. After trying to figure out the best choice, I finally just selected the enclosed transport that offered the best rate. BIG MISTAKE! The company was Regal a Auto Transport; they were the worst! First, while arranging transport, they said I entered the wrong zip codes & had to raise the rate (1st warning), then when I called back to speak to my dispatcher on 2 occasions, the owner, Mr. Regal (sic) hung the phone up on me both times, telling me to call back! I was horrified and offended. I was attempting to get my original dispatcher on the phone to see why my car had not been picked up at the dealer in the timeframe that would ensure the delivery date being met. It became obvious that Regal would not live up to their commitment to me of a specific delivery date. All they did was make an idol promise to get the business. A classic case of over promising and under delivering. At that point, I decided that Regal had to go, so I went online and checked rantings & reviews. After my research, although still skeptical, I selected SHIP A CAR based on its reviews. I spoke to Quinten Putman who guided me thru the process, offered recommendations, was courteous, friendly & professional booked my shipment while I was still on the phone with him. The car was to be picked up that day & delivered the next. I received the car today safe and sound! I was pleased with the whole experience, especially after my not so regal prior experience. I hig recommend Quinten and SHIP A CAR to anyone in need of fast, reliable auto transport.
Shipment Details
Origin State:
Missouri
Pickup:
On Time
Destination State:
Louisiana
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
59930-VR
Quote or Order Cost:
$800

Company Response
Brian from Ship A Car Inc Submitted this response.
Response Date: 5/15/2015 11:39:00 AM
Thanks Jim for this really AWESOME review it's customers like you that make all the hard work worthwhile. My Direct line is 561 235-7794