Company Response Review Report Review
Worst experience, ever!

Gina Submitted this review about Ship A Car Inc
Review made Live: 4/9/2015 3:25:00 PM
Like another reviewer on Yelp, I had an awful experience with this company as well.

I dealt with Mike Logan and at first, when he wanted my business, he was kind and patient. Once he got my credit card info, the tables definitely changed. He booked my car for the wrong week, he stopped returning calls, his mailbox was constantly full.

The driver they sent was completely rude. He refused to pick up my car at my home stating the complex wasn't large enough to maneuver his truck. I offered up THREE nearby locations and he refused. He would only pick up a few miles down the road. Normally this would have been ok but it was the middle of the day so I didn't have a ride back and I would have had to walk back down a super busy road on the shoulder as there were no sidewalks. I was super upset but reluctantly agreed and finally found a friend to leave work early so I wasn't kidnapped, or run over, on the way home.

Then, here's the worst part.....when my car was delivered, it was so filthy we couldn't really see what condition the car was in. My father took my car to have it washed and they refused to wash it. There was this mysterious black liquid that had leaked all over the trunk and down the side of my BRAND NEW LEXUS. They hand washed the car TWICE and the substance had eaten away the top coat on my car. I called Mike Logan to see what I needed to do. No call back. I called until he finally answered and he gave me some song and dance how this is rare and never happens, blah, blah, blah. He said he would get the driver's insurance info and call me right back. You guessed it....no call back. I had to practically stalk Mike the next day and he finally answered and was so rude and condescending on the phone. He offered no apology, told me I needed to calm down and literally told me "this stuff happens".

I would never, ever recommend this car shipper and strongly suggest anyone thinking of using them, to stay away!
Shipment Details
Origin State:
Ohio
Pickup:
Early
Destination State:
Arizona
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Mike logan
Quote or Order Cost:
$1025

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged
Company Response
Brian from Ship A Car Inc Submitted this response.
Response Date: 5/5/2015 3:06:00 PM
I would like to apologize to Gina if she feels she did not have a 5 star experience. Our goal here is to provide great customer service and locate professional drivers. We explain to all of our customers up front that not all carriers can get door to door with there 53ft trailers due to road restrictions. They will try to get as close as they can at a safe location. Also cars that are transported on an open carrier across country will get dirty. A good wash on the end will do the trick.