Company Response Review Report Review
Not what I was promised

Marc Cavalier Submitted this review about Send It Car Shippers
Review made Live: 7/7/2021 1:56:00 PM
I was given a quote. I confirmed the price two maybe three times before proceeding. Then the price was not good. I was given a new quote. I proceeded with the pickup and delivery. The driver requested and collected more than I was quoted. I contacted Send It Car Shippers. I was told that I should have been contacted about another higher price that was not agreed to. Of course I had to get my car so I paid the full amount. I called Send It Car Shippers and was promised a reimbursement for some of the money but that didn’t happen. I was told next day delivery and not told it might be 3 days after pickup.
Shipment Details
Origin:
Asbury Park, Louisiana 07712
Pickup:
Late
Destination:
Baton Rouge, Louisiana 70816
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Don’t recall and deleted
Quote or Order Cost:
$1400

Car Condition
  • Vehicle was dirty
Company Response
Matt Sander from Send It Car Shippers Submitted this response.
Response Date: 7/14/2021 8:51:00 PM
Hi Marc, I want to apologize for the bad experience that you had with us. As soon as this was brought to my attention, I went ahead and refunded the difference in price. As the owner, I was not happy to see this review, but I am glad you brought it to our attention. We are constantly striving to improve our process and overall customer experience, and never want our customers to feel that we did not deliver the service as promised. We have identified what happened and put new systems in place so that all of our customers can have a better experience in the future. ?If there is anything else we can do for you, please reach out to me personally at 619-704-3973. Thank you for your business. -Matt