Review Report Review
COWARDS

ANTONIETA RIVERA Submitted this review about Secure Auto Transport
Review made Live: 4/15/2008 10:25:00 AM
MY HUSBAND ORIGINALLY CONTACTED THEM TO GET A QUOTE TO SHIP OUR CAMRY FROM FLORIDA TO CONNECTICUT AND HE WAS TOLD $500. WHEN WE ACTUALLY CALLED TO BOOK IT THEY SAID IT CHANGED TO $575. WE PUT A DEPOSIT ANYWAY OF $125 TO LOCK IN THE PRICE. OUR CAR WAS SUPPOSED TO HAVE BEEN PICKED UP THURSDAY, MARCH 27TH AND I CALLED THEM TO GIVE ME A TIME FRAME OF WHEN TO EXPECT THE DRIVER AND TO MY SURPRISE COURTNEY TELLS ME THAT WE WERE GIVEN THE WRONG QUOTE(AGAIN). INSTEAD OF $575 IT WAS GOING TO BE $625 SO WE HAD A CHOICE OF GETTING OUR REFUND BACK OR PAYING THE DIFFERENCE. SO WE CANCELLED IT. IT WAS ONLY $50 MORE, BUT IT WAS THE THIRD TIME THEY WERE CHANGING PRICES ON US. SO WE WERE STUCK WITH THE CAR AND IT WAS THURSDAY AND WE WERE LEAVING FLORIDA ON THE MONDAY. I HAD TO LOOK FOR ANOTHER COMPANY TO SHIP OUR CAR IN A VERY SHORT AMOUNT OF TIME. IT IS NOW APRIL 15TH, OUR CAR IS HERE THANKS TO COSMOS AUTO TRANSPORT AND I HAVE YET TO SEE A REFUND FROM THESE PEOPLE. I REQUESTED IT OVER THE PHONE ON MARCH 27TH AND WAS TOLD TO EMAIL ZACK EDWARDS AND I DID THAT VERY SAME DAY. EVER SINCE THEN I HAVE BEEN TOLD TO WAIT 3 MORE DAYS OR TWO MORE DAYS. I CALL AND SPEAK TO COURTNEY AND SHE PRETENDS TO TALK TO SOME GUY DOCK WHO GIVES THE REFUNDS AND SAYS THEY REFUNDED IT BACK ON MARCH 28TH............ BUNCH OF BULLCRAP. IT DOESN'T TAKE FROM MARCH 28TH TO NOT EVEN NOW APRIL 15TH FOR A REFUND TO POST ON A CREDIT CARD. I SPOKE TO COURTNEY TODAY AND ASKED TO SPEAK TO WHOEVER IS HIGHER THAN HER AND SHE PUTS ME THROUGH TO ZACK WHO DOESN'T PICK UP THE PHONE. I'VE BEEN TRYING TO CALL THEM BACK AT LEAST 10 TIMES AND GUESS WHAT....................... NO ONE PICKS UP, WHAT A SURPRISE. THIS COMPANY IS VERY DECEIVING AND THEY JUST LIKE TO TAKE POEPLE'S MONEY. I HAVE CONTACTED MY BANK TO DISPUTE THE CHARGE SO THEY'LL BE HEARING FROM THEM. AND IF SECURE AUTO WANTS TO SAY THESE ARE ALL LIES, PLEASE GIVE ME A CALL AND TELL IT TO ME. GOD KNOWS I'M NOT LYING.
Shipment Details
Origin State:
Florida
Pickup:
Never
Destination State:
Connecticut
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1205632
Quote or Order Cost:
$500