Company Response Review Report Review
Avoid Schumacher Cargo Logistics

Dennis Submitted this review about Schumacher Cargo Logistics
Review made Live: 3/8/2019 6:35:00 PM
If there were negative reviews available, Schumacher would have them all. I have done many moves in my life, both national and international but have never come across such an incompetent and unethical group. I like many of you reading reviews, saw a good overall rating for the company and thought they could be trusted. Dig deeper and check out yelp, BBB and mover websites and you will see the horror stories. We are eleven weeks post $24,000 move and we have over $52,000 in damages to our goods, over $10,000 in damage to our home and received less than half of the services we paid for. The CEO Martin Baker although acknowledging all the issues below, says to sue him to get reimbursed. This is the sign of who Schumacher really are... Below is a summary of our grievances. We hired Schumacher Cargo to do a full pack up, move, deliver and unpack from Seattle, Washington to Dublin, Ireland. What we received was very different from what we paid for. Our dispute centres around four major issues: 1. Services we paid for not provided/not provided in a professional manner My wife had to ring Schumacher multiple times the first and last day of the packing because the movers did not show up and did not have enough resources to get the job done. Fast forward to the move. The move was delayed two weeks because the alcohol paperwork was not filed correctly by Schumacher. This caused the financial costs listed above plus destroyed our Christmas holiday. 2. Damages for items delivered As we have unpacked boxes ourselves we are finding many missing parts and pieces (as well as numerous damaged items. Again because of the poor packing job, in total about 25 percent or $52,000 of items insured are damaged, missing parts or just plain missing. 3. House Damage In Seattle, the timber floor was gouged as the movers dragged things across the foyer floor. In the Dublin house there were dings in walls and moulding, a cracked tile in the kitchen and marks all over the walls in the corridors and stairwells. 4. Additional Fees Because Schumacher Did not Provide the Proper Documentation to the Dublin Movers Our goods were delayed over two weeks because Schumacher did not provide the local mover in Dublin with the proper import paperwork. This delayed the delivery and cost us an additional 165.00 EUR fee and 1,062 EUR in port charges. In summary, for the $23,446.78 we paid Schumacher we did not get the service we paid for, over 2x this amount in damaged goods, damaged houses and additional import fees. Avoid Schumacher and Mark Neville, the owner. He is big on the sale's pressure, but whether there is a problem he is no where to be found. He has promised refunds multiple times, but never refunded a penny. Buyer beware. This group is rotten to the core - especially CEO Martin Baker,
Shipment Details
Origin:
Seattle, Washington 98107
Pickup:
Late
Destination:
Washington
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
165732
Quote or Order Cost:
$24000

Company Response
Austin Wong from Schumacher Cargo Logistics Submitted this response.
Response Date: 3/9/2019 12:28:00 AM
Dear Mr. Rehill, We have and will continue to address and solve any remaining issues you have. At present time, all management and staff have and will continue to assist you and your many needs for compensations. The company CEO has in good faith attempted to work with you on a good will compensation. At this time your claims are being handled by the marine insurance coverage we arranged for you, and we will continue to assist with this process.