Dear John, We appreciate you reaching out and sharing your concerns with us. Your feedback is important to us, and after a thorough review, we regret to inform you that we were unable to find your information in our customer database. This makes it difficult for us to link your inquiry to a specific order. To better assist you, could you please email us at feedback@sgtautotransport.com with your order ID? Providing this information will help us address your concerns promptly and find possible solutions. Please rest assured that we take all customer inquiries seriously and are dedicated to resolving them as quickly as possible. Thank you for your patience and cooperation as we work to resolve this issue. Best regards,