Company Response Review Report Review
Terrible service

Patricia W Submitted this review about RoadRunner Auto Transport
Review made Live: 4/15/2023 12:13:00 PM
Do not use Road Runner. They were the first company i spoke with and reassured me they could handle picking up my car at the port in Brunswick Ga and deliver to my home in Alabama. They strung me along for two weeks, assigning me companies to get my car, only for the pick up to be cancelled a few hours later or the next day. After the 6th cancelled pick up, I finally contacted another company that clearly knew exactly what they were doing, because I got my car in just over 24 hours. DO NOT WASTE your TIME or MONEY with this company. I would never recommend them to anyone. POOR customer service, and serious lack of communication.
Shipment Details
Origin State:
Georgia
Pickup:
Never
Destination State:
Alabama
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
R578928
Quote or Order Cost:
$675

Company Response
Phil from RoadRunner Auto Transport Submitted this response.
Response Date: 4/19/2023 7:07:00 PM
Patricia, we apologize for any inconvenience you may have experienced, due to the unexpected cancellation of the assigned carrier. It is for this reason that we rely on a vast network of carriers ready to complete your transport and regret that you chose to cancel with us only two days after your provided ready date, and before we were able to assign another carrier willing to transport your vehicle.