Company Response Review Report Review
My RoadRunner Transport experience

KC Submitted this review about RoadRunner Auto Transport
Review made Live: 8/18/2021 3:10:00 PM
DO NOT USE THIS SERVICE! They were unprofessional and shady, not to mention that they did not call before coming to pick up the cars, there was a huge language barrier between the driver and us, and they arrived several days early at our destination. They were scheduled to arrive roughly within two weeks. It took them 3 days. You might think this is a good thing except that we were moving and WEREN'T IN NORTH CAROLINA YET! Since they only take cash or check we had to scramble to get someone out there to pay him. And it doesn't end there. When we payed them they tried to cash our check twice. Besides that, we tried to contact them about this they put us on hold then just hung up. For their credit, our cars, both of them, did arrive in fine condition although nowhere near the promised schedule. Other than that, I have no good things to say about this company or experience. I will personally never use them again.
Shipment Details
Origin State:
Utah
Pickup:
On Time
Destination State:
North Carolina
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
No
Quote or Order Cost:
$2894

Company Response
Phil from RoadRunner Auto Transport Submitted this response.
Response Date: 8/19/2021 7:24:00 PM
Kaya, thank you for taking the time to share your feedback. We offer different styles of payment options to provide the easiest transaction for you, we apologize if this was unclear. Management has been notified of this situation and we appreciate the opportunity you have provided us with to address this with the carrier and representatives that assisted you.