Company Response Review Report Review
Make them your last choice

Jamal Wilson Submitted this review about RoadRunner Auto Transport
Review made Live: 1/25/2020 10:13:00 AM
I used this company to transport a car from Oklahoma to Florida. They cancelled the original pick up and delivery date & upcharged me $80 more to get it delivered. I had to call to find out why it was not picked up & after speaking with the rep, he advised that the driver could not pick it up but they found another carrier that can but it was $80 more. This whole ordeal was stressful as this was my deceased mother's vehicle that I trusted this company with. I asked for a refund for the additional $80 they charged and have not heard anything to date. I would avoid using them if possible.
Shipment Details
Origin:
Oklahoma 73049
Pickup:
Late
Destination:
, Florida 33579
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
R319380
Quote or Order Cost:
$925

Company Response
Phil from RoadRunner Auto Transport Submitted this response.
Response Date: 1/27/2020 7:07:00 PM
Jamal, we apologize for the inconvenience, the first carrier that was assigned for your move had a last minute reroute and could no longer accommodate your vehicle. Our team worked quickly to get another carrier assigned, however, every carrier does have their own pricing as they are owner-operators and the cost was higher than expected. Our team will always inform you of any available options that we receive and give you the option to accept or decline. Thank you for taking the time to share your experience.